Privacy Policy

Best Care Home Health Inc. (“Best Care,” “we,” “us,” or “our”) is committed to protecting the privacy of the people we serve. This Privacy Policy explains what information we collect through our website at https://bestcareus.com and through our communications with you—including text messaging—how we use that information, how we protect it, and the choices you have.

This Privacy Policy governs information collected through our website and our text messaging program. Health information that we create or receive in the course of providing health care services is protected separately under the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Contact details such as your name, mobile phone number, email address, and mailing address.
• Information you share when you contact us, request services, or enroll in care.

Information collected automatically on our website

• Device and usage information such as IP address, browser type, pages viewed, and the dates and times of your visits.
• Cookies and similar technologies used to operate and improve the website.

2. How We Use Your Information

• To provide, coordinate, and manage your care and services.
• To communicate with you by phone, email, and text message.
• To respond to your questions, requests, and inquiries.
• To operate, maintain, secure, and improve our website.
• To comply with applicable laws and our legal obligations.

3. Text Messaging (SMS/MMS) Program

We offer text messaging so that our care team can communicate with patients and their authorized family members or caregivers about care coordination—for example, confirming or rescheduling visits, letting you know when a nurse is on the way, sending appointment and medication reminders, and answering questions. You may also text us to reach your care team.

How we obtain consent

We obtain your consent to receive text messages before we begin texting you. Consent is typically provided verbally during intake—either in person during your initial visit or over the phone when you enroll—or in writing through our intake paperwork or a form on our website. Providing consent is optional and is never a condition of receiving care from us.

Your mobile information is never sold or shared for marketing

4. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers and subcontractors who perform services on our behalf (for example, hosting, communications, and customer support) under contracts that require them to protect your information and use it only for the services they provide to us.
• Legal and safety reasons, when required by law or to protect the rights, safety, and property of our patients, staff, or organization.

As stated above, your mobile information and text messaging opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking

Our website may use cookies and similar technologies to function properly, remember your preferences, and understand how the site is used. You can usually control cookies through your browser settings; disabling them may affect how the website works.

6. How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, and standard text messaging in particular is not a secure or encrypted channel; please keep this in mind when communicating sensitive information by text.

7. Your Choices

• Text messages: Opt out at any time by replying STOP, or reply HELP for assistance.
• Email and mail: Contact us using the information below to update your preferences.
• Access and corrections: You may request to review or correct the personal information we hold about you by contacting us.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

9. Relationship to Our HIPAA Notice of Privacy Practices

This Privacy Policy applies to information collected through our website and text messaging program. Protected health information that we use and disclose in connection with your care is governed by our Notice of Privacy Practices under HIPAA, which controls in the event of any conflict regarding such health information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above and post the updated policy on this page.

11. Contact Us

If you have questions about this Privacy Policy or our text messaging program, contact us at:

Best Care Home Health, Inc.
3008 University Ave SE
Minneapolis, MN 55414
Phone: (612) 378-1040